1. About these terms
These Terms of Service apply to the Solidus website, the Solidus application, and the services made available through them. They explain how Solidus presents indicative pricing, issues quotes, accepts and processes orders, records holdings, coordinates storage and insurance administration, and handles customer communications. They should be read together with the Privacy Policy, Custody and Insurance Terms, Redemption and Withdrawal Policy, and Complaints and Support page.
These terms reflect the current operating model rather than a simplified marketing version of it. The service uses staged statuses and operational controls, so a customer should not assume that a quote, an accepted order, payment, storage placement, reconciliation, and insurance all happen at the same moment.
2. Eligibility and account use
You must use the website and application lawfully and only for your own authorised purposes. You must not impersonate another person, misstate your identity, attempt to bypass compliance checks, interfere with the website or application, scrape protected data, or use the service in a way that would expose Solidus or other users to fraud, sanctions, or unlawful conduct.
Solidus may require you to complete identity verification, sanctions or risk screening, wallet-ownership checks, and any related reviews before you can place or maintain an order. If you do not complete those steps, or if the result is not acceptable to Solidus under its compliance settings and review procedures, Solidus may pause, refuse, or cancel the relevant service or order.
3. No personalised financial, tax, or legal advice
The website and application provide platform information and operational records. Unless Solidus expressly states otherwise in writing, nothing on the website or in the application is personalised financial advice, investment advice, tax advice, or legal advice. You are responsible for taking your own advice if you need it. Gold prices can move materially and rapidly. Past or current pricing does not guarantee future value or performance.
4. Wallet sign-in and security
Access to the application currently uses wallet-linked sign-in and platform security controls. You are responsible for maintaining control of your wallet, devices, browser environment, and any credentials or authentication factors that relate to you. You must notify Solidus promptly if you suspect unauthorised access, wallet compromise, or misuse of your session.
Solidus may rely on the wallet-linked account and related records as evidence of instructions or activity unless and until you report a problem and we have had a reasonable opportunity to investigate it. We may also suspend or limit access while investigating a security issue.
5. Website pricing, indicative quotes, and quote expiry
Any public price shown on the website is indicative only. It is there to help you understand the market and the current configured fees or spreads, not to create an immediately binding purchase obligation. A quote becomes relevant to you only when Solidus creates it in the application for your wallet-linked account.
The application may show quote timing, fees, quantity, currency, cut-off times, and any expiry window. If a quote expires, is withdrawn, or can no longer be honoured because of market movement, supplier availability, compliance issues, system error, or payment delay, Solidus may require a new quote to be created before an order can proceed.
6. When an order is formed
An order is not fully performed merely because you have seen an indicative price or clicked an action in the application. Solidus may require one or more of the following before the order is accepted for operational handling: completion of legal acknowledgements, successful compliance review, cleared payment or other confirmed settlement arrangement, and any internal checks that Solidus reasonably requires.
Even once an order exists in the application, it still moves through operational stages. Those stages can include awaiting payment, compliance pending, ready for batch, batched, ordered, awaiting collection, stored, reconciled, insured, cancelled, or redeemed. The application status and the underlying operational ledger are intended to describe those stages more accurately than a single generic statement would.
7. Current purchasing and storage model
Under the current Solidus operating model, bullion orders are intended to be placed with Commonwealth Vault twice daily. Purchased bullion is then intended to be collected for storage and placed into safe deposit boxes at Commonwealth Vault, 105 Queen Street, Auckland, once daily. Those are operating cadences, not unconditional guarantees. Public holidays, transport issues, supplier constraints, compliance holds, reconciliation issues, or other operational events may change the actual timing.
Because physical handling is involved, an order should not be treated as complete, stored, or insured until the relevant status is actually recorded by Solidus in the application and internal ledger. Timing windows and operational targets do not, by themselves, create a promise that your individual order has already moved to the next stage.
8. Payment, fees, taxes, and foreign exchange
The application may show fees, spreads, storage-related charges, or other costs connected with your order. You are responsible for reviewing those amounts carefully before proceeding. Under the current launch settings, Solidus also applies minimum funded-order thresholds, with a higher minimum for a first funded order and a lower minimum for repeat funded orders. The operative amount is the amount shown in your live application flow at the time you proceed.
If the service involves a foreign-currency amount, indicative conversion information may be shown for convenience only unless the application expressly states that a particular rate has been fixed. Payment delays, failed payments, chargebacks, reversals, or settlement problems may cause an order to be paused, repriced, or cancelled. Solidus may refuse to let an order proceed where the configured minimum funded-order amount has not been met.
9. Compliance controls and the right to pause or refuse service
Solidus may delay, reject, cancel, or reverse a step in the workflow where it reasonably believes there is a compliance, sanctions, fraud, identity, wallet-risk, payment, operational, or legal issue. Solidus may also request additional documents, explanations, or confirmations before proceeding. You agree to provide information reasonably requested for onboarding, order processing, security, and compliance purposes.
Nothing in these terms obliges Solidus to proceed with a transaction that it reasonably believes would be unlawful, misleading, unsafe, or inconsistent with its operational and compliance controls.
10. Storage, custody, and insurance
Storage is currently intended to occur at Commonwealth Vault, 105 Queen Street, Auckland, using safe deposit boxes or related arrangements used by Solidus for the relevant holdings. The precise rights you have in relation to any stored bullion are determined by your contract with Solidus, the relevant order and holding records, and any specific legal document or statement issued for the holding. The fact that Solidus uses Commonwealth Vault does not, by itself, mean that you have a direct contract with Commonwealth Vault or a direct claim against any insurer.
Insurance placement is currently intended to be arranged through Rothbury Insurance Brokers Limited, with insured sums reviewed and updated as holdings change. Until Solidus records the relevant insurance event or otherwise expressly confirms cover, you should not assume that a specific order or holding is already insured. Insurance remains subject to policy wording, insurer acceptance, limits, deductibles, exclusions, and any other conditions that apply to the final placed cover.
11. Statements, records, and supplementary digital tokens
The application may show statements, activity logs, order histories, and holdings summaries. Those records are intended to help you understand the lifecycle of your account and holdings, but obvious clerical or system errors can still be corrected. If there is a discrepancy, Solidus may rely on the underlying operational ledger and other supporting records, subject always to any rights you have under applicable law.
Any NFT, token, blockchain record, or similar digital item offered through the platform is supplementary only unless Solidus expressly states otherwise in binding legal terms. A token does not automatically create legal title, beneficial ownership, insurance rights, or a direct right to physical delivery simply because it exists on-chain.
12. Redemption, withdrawal, sale, or release
Requests to redeem, withdraw, transfer, release, or sell holdings are governed by the Redemption and Withdrawal Policy and by the specific circumstances of the holding. Solidus may require identity re-verification, wallet confirmation, payment confirmation, or other operational checks before acting. Physical handling takes time and may involve cut-offs, fees, transport arrangements, and coordination with storage and insurance records.
13. Suspension, cancellation, and availability
Solidus may suspend, limit, or discontinue all or part of the service where reasonably necessary for maintenance, security, legal compliance, supplier issues, force majeure, serious market disorder, fraud prevention, or risk management. Solidus may also cancel or reject an order where there is a pricing error, technical error, duplicate order, failed payment, compliance issue, or other material problem.
Where reasonably possible, Solidus will try to explain the reason for a pause, limit, or cancellation. In some situations, however, Solidus may be prevented from disclosing full reasons, for example where doing so would undermine a fraud, compliance, or security investigation.
14. Consumer rights and limits of liability
Nothing in these terms excludes, restricts, or modifies any rights or remedies you have that cannot lawfully be excluded under New Zealand law, including rights you may have under the Consumer Guarantees Act or the Fair Trading Act. If you acquire the service in trade and the law allows the parties to contract out of parts of the Consumer Guarantees Act by separate written agreement, any such contracting-out will apply only to the extent permitted by law and only if it is clearly agreed in writing.
Subject to the paragraph above and to the fullest extent permitted by law, Solidus is not liable for indirect, consequential, incidental, or speculative loss, loss caused purely by market movement, or loss arising from your failure to secure your wallet, device, or communications environment. This does not excuse Solidus from performing services with reasonable care and skill where the law requires that standard.
15. Privacy, complaints, and changes
Your use of the service is also governed by the Privacy Policy. If you have a complaint, concern, or support issue, you should use the Complaints and Support process so that Solidus can investigate the matter against the relevant account and operational records.
Solidus may update these terms from time to time. The version on the website applies from the published last updated date unless a different date is stated. If a change is material and affects existing customers in an important way, Solidus may take additional steps to bring that change to customers’ attention.
16. New Zealand law
These terms are governed by the laws of New Zealand. You and Solidus submit to the non-exclusive jurisdiction of the courts of New Zealand unless the law requires otherwise. If any part of these terms is found unenforceable, the remaining parts continue to apply to the fullest extent permitted by law.
17. Contact
For contractual or legal queries, please contact compliance@solidus.nz. For operational support, please contact operations@solidus.nz.